Windows Server 2012 HPCISSS2.SYS Driver Version 62.26.0.64, BSOD error how to fix?

By | April 29, 2014

Microsoft Windows Server 2012 R2 is an affected Operating System with HPCISSS2.SYS driver issue and server BSOD issue due this driver. HP ProLiant server running Windows Server 2012 or 2012 R2 and configured with one of the HP Smart Array Controllers and software configurations listed in the Scope section may blue screen with a Stop 0x000000D1 error.

This blue screen error occurs because of a portion of the Smart Array firmware that deals with 64-bit command submissions. HP Windows Server 2012 HPCISSS2.SYS driver Version 62.26.0.64 exposes this error condition because it is the first driver to enable 64-bit command addressing feature support.

Scope of the HP ProLiant Server Models in the list

Any HP ProLiant server configured with any of the HP Smart Array SCSI or SAS/SATA Controllers:

HP Smart Array P212, HP Smart Array P410, HP Smart Array P410i, HP Smart Array P411, HP Smart Array P711m, HP Smart Array P712m, and HP Smart Array P812 Controllers

HP Smart Array P220i, HP Smart Array P222, HP Smart Array P420, HP Smart Array P420i, HP Smart Array P421, HP Smart Array P721m, and HP Smart Array P822 Controllers and also HP ProLiant Smart Array SAS/SATA Controller Driver for Windows Server 2012 or 2012 R2 x64 Edition (HPCISSS2.SYS) Version 62.26.0.64 as well.

BSOD_HPCISSS2.SYS Driver issueHow to resolve this issue, here goes the fix:

To avoid the blue screen, upgrade the HP ProLiant Smart Array SAS/SATA Controller Driver for Windows Server 2012 or 2012 R2 x64 Edition (HPCISSS2.SYS) to Version 6x.28.0.x. The latest version of the HPCISSS2.SYS driver is available as follows:

Perform the following steps to obtain the latest HPCISSS2.SYS driver:

Click on the following link:

http://www.hp.com

  • Click on Support & Drivers
  • Click on Drivers & Downloads
  • Enter a product name (e.g., ProLiant DL360p Gen8) and click on Go
  • Select the specific ProLiant model
  • Select the appropriate operating system
  • Click on the category Driver-Storage Controller
  • Locate, download, and install the HPCISSS2.SYS driver Version 6x.28.0.x (or later)

To recover operation of the server when it blue screens, power-cycle the server.

Which are the HP ProLiant Server Models affected with this BSOD error?

Hardware Platforms Affected: HP ProLiant BL2x220c G7 Server Blade, HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL460c G7 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL465c G7 Server Blade, HP ProLiant BL465c Gen8 Server Blade, HP ProLiant BL490c G7 Server Blade, HP ProLiant BL620c G7 Server Blade, HP ProLiant BL660c Gen8 Server Blade, HP ProLiant BL680c G7 Server Blade, HP ProLiant BL685c G7 Server Blade, HP ProLiant DL160 Gen8 Server, HP ProLiant DL165 G7 Server, HP ProLiant DL320e Gen8 Server, HP ProLiant DL360 G7 Server, HP ProLiant DL360e Gen8 Server, HP ProLiant DL360p Gen8 Server, HP ProLiant DL380 G7 Server, HP ProLiant DL380e Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL385 G7 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant DL560 Gen8 Server, HP ProLiant DL580 G7 Server, HP ProLiant DL585 G7 Server, HP ProLiant DL980 G7 Server, HP ProLiant ML110 G7 Server, HP ProLiant ML310e Gen8 Server, HP ProLiant ML350e Gen8 Server, HP ProLiant ML350p Gen8 Server, HP ProLiant MicroServer, HP ProLiant MicroServer Gen8, HP ProLiant SL165s G7 Server, HP ProLiant SL165z G7 Server, HP ProLiant SL230s Gen8 Server, HP ProLiant SL250s Gen8 Server, HP ProLiant SL270s Gen8 Server, HP ProLiant SL390s G7 Server, HP ProLiant SL4540 Gen8 Server, HP ProLiant SL4545 G7 Server, HP Smart Array P212 Controller, HP Smart Array P220i Controller(Standard HP Product), HP Smart Array P222 Controller, HP Smart Array P410 Controller, HP Smart Array P411 Controller, HP Smart Array P420 Controller, HP Smart Array P421 Controller, HP Smart Array P711m Controller, HP Smart Array P712m Controller, HP Smart Array P721m Controller, HP Smart Array P812 Controller, HP Smart Array P822 Controller

Which the Windows Operating Systems affected?

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